Customer Service Representative

Company: Overhead Door Corporation
Location: Grand Prairie
Posted on: April 3, 2025

Job Description:

Role and Responsibilities

* Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc.).
* Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.
* Respond to customer requests for information concerning order tracking, order expediting and product availability.
* Perform order entry at both sales invoicing level and request for products from supply plants.
* Notify customers of potential back orders, credit issues, order availability and any other information regarding orders.
* Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
* Process all necessary paperwork for the daily operation of the sales center as required.
* Delivery responsibilities as required. Including driver qualified (valid license).
* Assist in unloading and loading vendor and customer vehicles.
* Monitor completion of daily customer LTL shipment including UPS.
* Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
* Other duties as assigned.

Qualifications

* 1-3 years Customer Service experience, door industry preferred.
* Attention to detail and problem solving.
* Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
* Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
* Basic math skills required.
* Willingness to learn product and processes.

Education

* High School Diploma or GED

Physical / Work Environment Requirements

* Ability to stand for long periods of time in a non-climate-controlled environment.
* Ability to lift up to 50 pounds.

Keywords: Overhead Door Corporation, Grand Prairie , Customer Service Representative, Sales , Grand Prairie, Texas